Shipping & Terms
- Shipping & Delivery
- Ribbon Design aim to despatch all orders between 5-14 working days (dependant on what is ordered, please check the item for delivery times), If you require your order by a certain date please let us know and will we do everything possible to meet such a date. Orders will be shipped using Royal Mail 1st class in the UK and Royal Mail International Airmail internationally.
- FOR YOUR INFORMATION
Shipping Internationally including the EU & Northern Ireland
Please note when exporting from the UK, your parcel will go through customs. As the buyer, you will be responsible for any custom’s and duty payable.
Returns & Replacements
- We will endeavour to replace any item that is deemed faulty due to a printing error or incorrect colour, wording, font or graphic free of charge if it is fault of our own, any other faults which need replacing due to fault of the customer are at Ribbon design discretion.
Due to the nature of our items, and in conjunction with the Distant Selling Regulations, we can not accept returns for items that are no longer required, as each of our products is custom made to your specification.
- Payment & Pricing
- We accept PayPal and Debit/Credit Cards as our payment method, Prices may change without given notice. All payments are conducted on the payment provider's secure websites using the latest secure socket layer encryption.
- Viewing Orders
- To view any current or previous orders, simply login to your account and click on the 'My Account' link and then on the 'My Orders' section link. All information can be accessed there.
- Updating Account Information
- To update your account information such as username, email address, password, billing and delivery addresses, simply login and click on the 'My Account' link and then on the 'Account Information' section link or the 'Address Book' section link. All information can be accessed there.
- Designs, Photography & Content
- All of the designs we create and print belong to Ribbon Design and may not be copied or re-produced without seeking prior permission from Ribbon Design. Once ribbon has been printed on occasion we publish photographs of our work via social media / advertisement material, if you do not wish your item to be included please request this at time of checkout (via special instructions)